Abstract
Even though agile actively seeks collaboration from
all its stakeholders, most agile projects do not extend themselves
toward the operations people. To solve this problem, DevOps is
introduced. DevOps is a conceptual framework for reintegrating
development and operations of Information Systems, which
is able to break the wall between developers and operations
professionals. DevOps improves the work through a collection
of principles and practices, centered around close collaboration
between Development and Operations personnel. However, both
sides have paid little attention to issues faced by each other.
Communication gaps is a recurrent problem in agile teams
that is also eminent in the relationship between developers
and operations. Literature offers little research on this aspect
of communication in DevOps. This position paper describes
the communication practices from a distributed agile team
composed of developers and operations based on communication
challenges (geographical, socio-cultural, and temporal distance)
and strategies (frequency, direction, modality, and content). From
the results we outline possible research focus for future work,
aiming to enrich the academia research on the matter as well as
to help practitioners to improve their working practices.
all its stakeholders, most agile projects do not extend themselves
toward the operations people. To solve this problem, DevOps is
introduced. DevOps is a conceptual framework for reintegrating
development and operations of Information Systems, which
is able to break the wall between developers and operations
professionals. DevOps improves the work through a collection
of principles and practices, centered around close collaboration
between Development and Operations personnel. However, both
sides have paid little attention to issues faced by each other.
Communication gaps is a recurrent problem in agile teams
that is also eminent in the relationship between developers
and operations. Literature offers little research on this aspect
of communication in DevOps. This position paper describes
the communication practices from a distributed agile team
composed of developers and operations based on communication
challenges (geographical, socio-cultural, and temporal distance)
and strategies (frequency, direction, modality, and content). From
the results we outline possible research focus for future work,
aiming to enrich the academia research on the matter as well as
to help practitioners to improve their working practices.