Abstract
Popularity of multimedia streaming services is rapidly increasing. In-depth knowledge of users’ behaviour is one of the cornerstones of delivering an optimal QoE of such services. In this paper we present the results of three studies that investigate patterns of users’ behaviour in Spain, Sweden, and Norway. Based on the analysis of the network traffic data and questionnaires from more than 270000 of individual users and households, we identified user accesses over time, as well as users’ habits, preferences, and motivations. Our results indicate the stability of users’ behaviour across the countries and over the time and differences among the access types. Insights obtained in this study might provide valuable input for the design of future network management systems and multimedia streaming services.