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Social media as a trustworthy news source: Exploring journalists’ working practices concerning social media

Abstract

Social media are increasingly used as a news source by journalists all over the world. To ensure credibility and gain the public’s trust, the verification of social media content and sources is critical to journalists and news organisations. We report on findings from qualitative interviews conducted with 24 journalists working with social media in major news organizations in Europe. We identified five working practices concerning the verification of social media content and sources. Further, we found that fast-paced news publishing in an environment with information overload is perceived as a key challenge for journalists. To avoid trade-offs between verification and fast-paced publishing, journalists need efficient and easy-to-use support both in the verification process and in structuring and organising an overwhelming amount of social media content. Our findings contribute new knowledge on journalists' social media working practices and suggest user requirements for future innovations in tools to support the verification of social media content.

Category

Academic lecture

Client

  • EU / FP7-610928

Language

English

Author(s)

Affiliation

  • SINTEF Digital / Software and Service Innovation
  • Unknown

Presented at

The International Symposium on Media Innovations 2014

Place

Oslo

Date

24.04.2014 - 25.04.2014

Organizer

Department of Media and Communication, University of Oslo

Year

2014

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