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Networking and notworking in social intranets: User archetypes and participatory divides

Abstract

Expectations on how social intranets will improve knowledge sharing and collaboration in enterprises are high. Yet research into user patterns of traditional SNSs demonstrates participatory divides, and differences in use can be expected with social intranets. In this paper we report on the findings from a study of the adoption–process of a social intranet into an international ICT company. Two archetypical users are described: the contributor and the reluctant user. This study suggests that different user–patterns will remain significant over time.

Category

Academic article

Client

  • Research Council of Norway (RCN) / 193090

Language

English

Author(s)

  • Marika Lüders

Affiliation

  • SINTEF Digital / Software and Service Innovation

Year

2013

Published in

First Monday

ISSN

1396-0466

Volume

18

Issue

8

View this publication at Cristin