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Social media for user innovation in Living Labs: a framework to support user recruitment and commitment

Abstract

Social media are becoming an increasingly relevant channel for user involvement. However, their uptake in Living Labs environments, as a means to engage users in innovation processes, is still limited. The aim of this paper is to explore challenges and opportunities related to the usage of social media for user involvement in co-creative processes, The findings presented emerge both from the available literature and case studies, and emphasise four different dimensions influencing user engagement: content, community, platform and innovation process. Based on these dimensions, the authors propose a basic framework, intended as the point of departure for taking the next step toward the construction and verification of theoretical constructs that can help inform and guide future innovation projects.

Category

Academic chapter/article/Conference paper

Language

English

Author(s)

  • Anna Ståhlbröst
  • Marco Bertoni
  • Asbjørn Følstad
  • Esbjörn Ebbesson
  • Jesper Svensson

Affiliation

  • Luleå University of Technology
  • Unknown
  • SINTEF Digital / Software and Service Innovation
  • Halmstad University

Year

2013

Publisher

Lappeenranta University of Technology Press

Book

Innovating in Global Markets: Challenges for Sustainable Growth

ISBN

978-952-265-421-2

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