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Modelling User Behaviour and Experience – The R2D2 Networks Approach

Abstract

The rapidly increasing importance of multimedia services delivered over telecommunication networks has heightened the need for technologies that adapt efficiently to users’ needs. It is of particular interest to understand users of such services. This paper proposes a unified approach to modelling users’ behaviour and experiences in the context of new multimedia services. Static information on users’ behaviour is integrated with users’ real-time feedback about their experiences. A unified user profile is used for implementation of a media-aware, user-dependent, self-adaptive network resource manager. Our first experience shows that such a unified approach might be beneficial for network and service providers. The tool for gathering real-time user experience, we propose, might also be useful in other contexts, such as personalised content recommender systems.

Category

Academic chapter/article/Conference paper

Client

  • Research Council of Norway (RCN) / 219800

Language

English

Affiliation

  • SINTEF Digital / Software and Service Innovation

Year

2013

Publisher

Springer

Book

Design, User Experience, and Usability. Design Philosophy, Methods, and Tools : Second International Conference, DUXU 2013, Held as Part of HCI International 2013, Las Vegas, NV, USA, July 21-26, 2013, Proceedings, Part I

Issue

part 1

ISBN

978-3-642-39228-3

Page(s)

506 - 515

View this publication at Cristin