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The impact of employee participation on the use of an electronic process guide: A longitudinal case study

Abstract

Many software companies disseminate process knowledge through electronic process guides. A common problem with such guides is that they are not used. Through a case study, we investigated how participation in creating an electronic process guide, through process workshops, influenced the use of the guide. We studied developer and project manager usage with respect to three factors: frequency of use, used functionality, and reported advantages and disadvantages. We collected data from three rounds of interviews and 19 months of usage logs in a longitudinal study in a medium-size software company. Employees who participated in process workshops showed a higher degree of usage, used a larger number of functions, and expressed more advantages and disadvantages than those not involved. Our study suggests that employee participation has a long-term positive effect on electronic process guide usage.
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Category

Academic article

Language

English

Author(s)

Affiliation

  • SINTEF Digital / Software Engineering, Safety and Security

Year

2008

Published in

IEEE Transactions on Software Engineering

ISSN

0098-5589

Volume

34

Issue

2

Page(s)

212 - 225

View this publication at Norwegian Research Information Repository