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Generative AI in the Workplace: Affective Affordances and Employee Flourishing

Abstract

With the advent of Generative AI (GenAI) and its application in various industries, research has begun showing how this new technology might impact aspects such as teamwork, perceived productivity and the nature of work tasks. However, there is still a lack of studies investigating the emotional dimensions of GenAI use, emphasizing the affective experiences materializing from employing such tools. This study explores the potential of GenAI tools to enhance employee flourishing in a workplace context. By building on interviews with 30 individuals across four tech-intensive companies we investigate how these tools not only provide new possibilities for work practices but also elicit positive affective experiences among users. Drawing on affect studies and affordance theory, this paper suggests that GenAI’s serendipitous nature and ability to streamline mundane tasks not only can enhance operational capabilities but also inspire a dynamic interplay of anticipation and excitement. Our findings point to that the integration of GenAI introduces novel affective affordances that potentially can enhance workplace flourishing, thereby augmenting the traditional understanding of user-tool interaction in professional environments.
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Category

Academic chapter

Language

English

Affiliation

  • SINTEF Digital / Software Engineering, Safety and Security
  • University of Oslo
  • Norwegian University of Science and Technology

Year

2025

Publisher

University of Hawai'i at Manoa

Book

Proceedings of the 58th Hawaii International Conference on System Sciences (HICSS 2025), Hilton Waikoloa Village, January 7-10, 2025

ISBN

9780998133188

Page(s)

6015 - 6024

View this publication at Norwegian Research Information Repository