Abstract
Large IT projects are challenging as they are complex projects with many stakeholders involved. IBM won a project tender for a toll gate solution for vehicles for the Norwegian Road Authority. The project was planned with about 77 000 hours work, in four phases, and as a ‘global delivery’ with a local centre in Norway and five delivery centres in India and China. After signing the contract, there were three main milestones. A bit more than a year after initiation, the Norwegian Road Authority chose to terminate the contract due to lack of progress. This was not accepted by IBM, and the parties met in court in a case that would finally end by a rejection in the Appeals Committee of the Supreme Court of Norway. This teaching is based on the court case and focuses on the following learning objectives: Understand challenges with requirements engineering approaches, understand organisation of large, global, outsourced software development projects and understand IT project management challenges and risks as faced by the customer and the provider. The teaching case can be used in graduate courses and continuous education in information systems development, requirements engineering and IT project management. The suggested assignments include questions for discussion on organization of the project and managing requirements work.