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Measuring Team Quality as a Means for Improving productivity in Air Traffic Management (ATM)

Abstract

A ”Single European Sky” is the vision of the future for European Air Traffic Management (ATM) aiming to increase capacity whilst significantly reducing costs for managing the European air traffic. The work undertaken in the control centres by the controllers and their colleagues are critical for safe and productive operations. The roles and responsibilities of the controllers and control centres will change significantly as the vision of a single European sky is realised. In order to facilitate this transition, it is vital that the air control centres and the air traffic management system have essential and appropriate tools to improve and develop processes on both an individual and an organisational level to ensure safe and productive air traffic. This paper addresses the need for introducing and implementing principles of continuous improvement of human and organisational processes in air traffic control centres. More specifically, the paper focuses on the team decisions in the ATCC (Air Traffic Control Center) and their effect on productivity. It presents our on-going work on a productivity driven process improvement method and might be useful for the researchers and practitioners.

Category

Academic chapter/article/Conference paper

Language

English

Author(s)

Affiliation

  • SINTEF Digital / Technology Management
  • University of Oslo
  • SINTEF Digital / Software and Service Innovation
  • Austria

Year

2012

Publisher

Curran Associates, Inc.

Book

11th International Probabilistic Safety Assessment and Management Conference and the Annual European Safety and Reliability Conference 2012, 25-29 June 2012, Helsinki, Finland

ISBN

978-1-62276-436-5

Page(s)

5112 - 5121

View this publication at Cristin