Railway traffic is a set of interrelated processes that are centrally controlled. Despite optimized train schedules, train dispatchers still take ad-hoc decisions on the scheduling of trains in the context of unplanned events. Train orders are swapped, train crossings on single-tracks are moved, or ...

Operators in industrial manufacturing environments are under pressure to cope with increasing flexibility and complexity of work. The automation of manufacturing requires operators to adopt new techniques and shifts the focus from low-complexity repetitive tasks to dealing with the execution of high...

Despite the increasing automation levels in an Industry 4.0 scenario, the tacit knowledge of highly skilled manufacturing workers remains of strategic importance. Retaining this knowledge by formally capturing it is a challenge for industrial organisations. This paper explores research on automatica...

In order to improve health care processes (both in terms of quality and efficiency), we do need insight into how these processes are actually executed in reality. Interviewing health personnel and observing them in their work, are proven field-work techniques for gaining this insight. In this paper,...