Process mining uses event data recorded by information systems to reveal the actual execution of business processes in organizations. By doing this, event logs can expose sensitive information that may be attributed back to individuals (e.g., reveal information on the performance of individual emplo...

Operators in industrial manufacturing environments are under pressure to cope with the ever increasing flexibility and complexity of work. Transitioning towards data-driven smart manufacturing environments in the context of Industry 4.0 with wearable technologies and sensors brings the opportunity t...

Event log files are used as input to any process mining algorithm. A main assumption of process mining is that each event has been assigned to a distinct process activity already. However, such mapping of events to activities is a considerable challenge. The current status-quo is that approaches ind...

Railway traffic is a set of interrelated processes that are centrally controlled. Despite optimized train schedules, train dispatchers still take ad-hoc decisions on the scheduling of trains in the context of unplanned events. Train orders are swapped, train crossings on single-tracks are moved, or ...

Operators in industrial manufacturing environments are under pressure to cope with increasing flexibility and complexity of work. The automation of manufacturing requires operators to adopt new techniques and shifts the focus from low-complexity repetitive tasks to dealing with the execution of high...

Despite the increasing automation levels in an Industry 4.0 scenario, the tacit knowledge of highly skilled manufacturing workers remains of strategic importance. Retaining this knowledge by formally capturing it is a challenge for industrial organisations. This paper explores research on automatica...

New technological advances can offer personalised and timely services for industry workers. Exoskeletons, HoloLens, Process Mining and Social Knowledge Networks are some of these services offered to workers by the EU HuMan project. These services could alleviate a worker’s physical stress, their cog...

In order to improve health care processes (both in terms of quality and efficiency), we do need insight into how these processes are actually executed in reality. Interviewing health personnel and observing them in their work, are proven field-work techniques for gaining this insight. In this paper,...