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Marita Bjaaland Skjuve

PhD Fellow

Marita Bjaaland Skjuve

PhD Fellow

Marita Bjaaland Skjuve
Phone: +47 936 00 565
Department: Software and Service Innovation
Office: Oslo

Publications and responsibilities

Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1720209

Companies are increasingly using chatbots to provide customer service. Despite this trend, little in-depth research has been conducted on user experience and user motivation for this important application area of conversational interfaces. To close this research gap, we interviewed 24 users of two c...

Year 2019
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1695694

The increasing usage of chatbots is fundamentally changing the way people interact with new technology. Instead of clicking buttons to functionally navigate on a web page, people can access content and services by the use of natural language in interaction with an artificial agent (e.g., chatbot). T...

Year 2019
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1693416

Chatbots are emerging as interactive systems. However, we lack knowledge on how to classify chatbots and how such classification can be brought to bear in analysis of chatbot interaction design. In this workshop paper, we propose a typology of chatbots to support such classification and analysis. Th...

Year 2019
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1681780

Advances in artificial intelligence strengthen chatbots’ ability to resemble human conversational agents. For some application areas, it may be tempting not to be transparent regarding a conversational agent’s nature as chatbot or human. However, the uncanny valley theory suggests that such lack in ...

Year 2019
Type Journal publication