NordiCHI '06: User involvement and representation in e-Government projects

Full day workshop, Oslo, Norway, Oktober 15, 2006.

All presentations are available for download.

Keynote

• Kim Viborg Andersen: Participation in e-Government: Trick or Trade?

The big picture: User involvement and User-centred design in the development process

• Arild Jansen: Strategies for user involvement in e-Government projects: What can be learned from the Scandinavian IS tradition.
• Henrik Artman/Fredrik Andersson: Communicating the Future business: A procurement organization's understanding of their role in systems development.
• Stefan Holmlid/Ann Lantz: Developing e-services in an authority: Different views on design in procurement and system development.

Obstacles to e-Government service development and use

• Jan Gulliksen/Elina Eriksson: Understanding and developing user involvement at a public authority.
• Arne Krokan/Solveig Midtbust: Why don't they automate?
• Asbjørn Følstad/Petter Bae Brandtzæg: When local usability is not the issue: An example case of e-Government service provision.

Representing and involving users through models

• Florence Pontico/Marco Winckler: Citizens, stakeholders and designers: Modeling for user diversity.
• John Krogstie: Citizens, from consumers to prosumers: e-Government service typologies revisited.

How to provide the end-user perspective

• Josef Conning: Setting the course and keeping it: Reflections on user-orientation and systems acquisition in IT systems in Swedish health care.
• Margita Lundman: Involving disabled users in the development of e-services.