Interact 2005: User Involvement in e-Government development projects

Full day workshop, Rome, italy, September 12.

Session 1: Strategies for user participation in e-Government development

• Anne-Marie Oostveen & Peter van den Besselaar: User involvement in large-scale e-Government projects: Finding an effective combination of strategies and methods.
• Reinhard Oppermann: User participation supported by usability engineering experts in e-Government projects.
• Asbjørn Følstad: Why do we involve users? The role of the HCI practitioner in e-Government projects.

Session 2: Stakeholders in e-Government projects

• Heba Mansour, Filiz Karabey & Paola Amaldi: Successful redevelopment of e-Government systems: Outcomes determined by system engineering approaches.
• Kamelia Stefanova, Dobrina Kabakchieva & Lia Borthwick: User involvement in identity management e-Government architecture development.
• Lars Risan: Stepping carefully between powerful users: An incremental approach to system development in political mine fields.

Session 3: Methodological approaches to user-centred e-Government development

• Philip Inglesant & M. Angela Sasse: Situating the transient user: overcoming challenges in the design of e-Government systems.
• Stefan Holmlid: Service Design methods and UCD practice: Service Design methods as an approach to e-Gov development.
• Henrik Artman & Erik Markensten: A procurement approach to user involvement in e-Government
• Jan Håvard Skjetne: Prototypes and tender documentation: Overcoming the gap from specification to design.