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The Visibility of Ethics for Open Innovation Platforms

The Visibility of Ethics for Open Innovation Platforms

Category
D1 Articles in conference proceedings
Abstract
Open innovation platforms (OIPs) are applied to service businesses and aim to increase service innovation, by engaging users and encouraging them to submit ideas, share content, and invite others to participate. The employment of OIPs raises several ethical issues, such as fairness, ownership, and privacy. One approach for addressing these issues is to raise the visibility of ethics on the platform. Following a systematic approach, this paper explores the topic of the visibility of ethics in OIPs, by reviewing related ethical issues and evaluating the application of ethics by OIPs in practice. We conclude with reflections on design and suggestions for practitioners. The visibility of ethics is seen as a proactive design state, and we argue that it can both improve service innovation through OIPs, and improve the fairness of relationships between customers and companies.
Language
English
Year
2016
Published in
Service Design Geographies. Proceedings of the ServDes2016 Conference
Linköping Electronic Conference Proceedings / 125
ISSN
1650-3686
Publisher
Linköping University Electronic Press, Linköpings universitet
ISBN
978-91-7685-738-0
Page(s)
65-77
Publication ID
CRIStin 1379980