Sammendrag
A ”Single European Sky” is the vision of the future for European Air Traffic Management (ATM) aiming to increase capacity whilst significantly reducing costs for managing the European air traffic. The work undertaken in the control centres by the controllers and their colleagues are critical for safe and productive operations. The roles and responsibilities of the controllers and control centres will change significantly as the vision of a single European sky is realised. In order to facilitate this transition, it is vital that the air control centres and the air traffic management system have essential and appropriate tools to improve and develop processes on both an individual and an organisational level to ensure safe and productive air traffic. This paper addresses the need for introducing and implementing principles of continuous improvement of human and organisational processes in air traffic control centres. More specifically, the paper focuses on the team decisions in the ATCC (Air Traffic Control Center) and their effect on productivity. It presents our on-going work on a productivity driven process improvement method and might be useful for the researchers and practitioners.