Customer journey measures: Adapting CX metrics for service design

Oppdragsgiver

• Research Council of Norway (RCN) / 219800

Forfatter(e)

• Asbjørn Følstad
• Knut Kvale

Institusjon(er)

• SINTEF Digital / Sustainable Communication Technologies
• Telenor

Hefte nr.

1

Eksterne ressurser

• https://www.service-design-network.org/touchpoint/touchpoint-8-1-service-design-and-cx