Abstract
We describe the results from a Norwegian case study of the
attitudes of community-dwelling lung patients and health
response center personnel toward a telecare service for such
a patient group. The telecare service was intended to
prevent exasperations in patients and employed a digital
self-report application for remote monitoring of patients’
health condition. Based on interviews conducted after a
service trial of ten weeks, patient and provider-perceived
benefits and concerns related to the service are described.
Comparing the data from the two stakeholder groups, we
highlight key tensions related to patient safety, what it
constitutes as a value, and views on how it can be promoted
or undermined through telecare. The way potential
technology-embedded value biases can fuel patientprovider
tensions are also discussed.
Our objective is to inform value-centered design of telecare
technology and services by providing an in-depth empirical
understanding of relevant value perspectives and tensions.
attitudes of community-dwelling lung patients and health
response center personnel toward a telecare service for such
a patient group. The telecare service was intended to
prevent exasperations in patients and employed a digital
self-report application for remote monitoring of patients’
health condition. Based on interviews conducted after a
service trial of ten weeks, patient and provider-perceived
benefits and concerns related to the service are described.
Comparing the data from the two stakeholder groups, we
highlight key tensions related to patient safety, what it
constitutes as a value, and views on how it can be promoted
or undermined through telecare. The way potential
technology-embedded value biases can fuel patientprovider
tensions are also discussed.
Our objective is to inform value-centered design of telecare
technology and services by providing an in-depth empirical
understanding of relevant value perspectives and tensions.