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Employees' involuntary non-use of ICT influenced by power differences: A case study with the grounded theory approach

Employees' involuntary non-use of ICT influenced by power differences: A case study with the grounded theory approach

Category
Journal publication
Abstract
Power differences affect implementation of information and communication technology (ICT) in a way that creates differences in ICT use. Involuntary non-use of new ICT at work occurs when employees want to use the new technology, but are unable to due to factors beyond their control. Findings from an in-depth qualitative study show how involuntary non-use of new ICT can be attributed to power differences between occupational groups in the same organization. The findings suggest that experience is a moderating variable and that closeness to formal power holders as well as closeness to the new technology increases the probability for expert control of the ICT-organization processes. These power differences favor ICT experts over ICT novices and result in a high-quality learning environment for the ICT experts characterized by autonomy, inclusion, and adequate work processes and technological solutions. The ICT novices try to navigate in a learning-hostile work environment characterized by marginalization through expert control, isolation, and inadequate work processes and technological solutions. This led to involuntary non-use by the ICT novices, while the experts became more proficient in ICT use. These findings give managers facing a technological organizational change tools to understand important mechanisms for implementing the change in their own organization, and help them take the right actions to integrate new technology and new organization of work.
Language
English
Affiliation
  • Norwegian University of Science and Technology
Year
2015
Published in
Interdisciplinary Journal of Information, Knowledge, and Management
ISSN
1555-1229
Publisher
Informing Science Institute
Volume
10
Page(s)
117 - 143