Human-Computer Interaction (HCI)

Researching the interplay between technology, humans, and society. Developing and evaluating computer systems suited to the needs of humans and society.

Contact person

Jan Håvard Skjetne

Research Manager

The HCI group is multidisciplinary, spanning informatics, media science, psychology, and the natural sciences.

Our research is always in the close vicinity of the end users. We do applied research in close collaboration with industrial partners. We develop methods, frameworks, tools and theory.

We supervise master- and PhD students.

Key research areas:

User needs, user experience, usability, patterns of use
Decision support systems for critical environments
Chatbots and design for AI applications
Service research and customer journey modelling
Social media and trust

See our selected research papers here.

Customer Journey Modelling Language

A tool for visualizing the user journey

SINTEF researches services and user journeys from theoretical and practical perspectives. A key tool when working with digital service innovation is the Customer Journey Modelling Language, a simple and visual way to create a common understanding of the details facing users of digital services - throughout their user journeys.

Selected projects

THEMIS 5.0 - Human-centered Trustworthiness Optimisation in Hybrid Decision Support

Start:: 01/10/2023
End:: 30/09/2026

THEMIS 5.0 is a European research and innovation project aimed to enable trustworthy AI. Specifically, to enhance trustworthiness of AI-driven decision support systems, where AI collaborates with human experts – in healthcare, logistics, and media...

Pathway: A toolkit for managing and communicating patient pathways

Start:: 2021
End:: 2025

Coherent and seamless patient pathways has become a mantra and call-for-action in current healthcare. However, the term patient pathways is poorly defined, abstraction levels are highly variable, and methods to design and validate implemented...

Smart Journey Mining: Towards successful digitalisation of services

Start:: 2021
End:: 2024

The digitalisation of our society's service systems has fundamentally changed the way services are delivered to, and experienced by, humans. The overall goal is to increase the quality of services and support the successful digitalisation of services...

ShowMe - How to communicate medical registry data to citizens in an understandable manner?

Start:: 2021
End:: 2025

How to communicate medical registry data to citizens in an understandable manner?

BEST in Retail – Business model innovation & ecosystems for seamless transactions in retail

Start:: 2021
End:: 2024

Retail is undergoing major changes driven by advances in digital technology, changes in competition, and new patterns of consumer behaviour. There is substantial potential for innovation in the intersection of the current availability of physical...

Gaia Vesterålen

Start:: 01/01/2021
End:: 31/12/2024

The Gaia Vesterålen project aims to contribute to the sustainable development of local communities by combining existing and new content in museums with the help of groundbreaking technological solutions.

FakeSpeak

Start:: 2021
End:: 2024

The Fakespeak project aims to enable fact-checking services to detect and flag potentially harmful fake news items in a more accurate, efficient and timely manner than offered by current state-of-the-art systems.

SMILE – Providing digitalised prevention and prediction support for ageing people in smart living environments

Start:: 2021
End:: 2023

The main aim of SMILE is to create SMart Inclusive Living Environments (SLE) with novel eHealth solutions that enable ageing in place. Specifically, the SLE ecosystem will provide an infrastructure, that not only supports older people to live...

ETAPAS - Ethical Technology Adoption in Public Administration Services.

Start:: 2020
End:: 2023

In the ETAPAS project, we develop a framework for responsible disruptive technology development and uptake in the public sector. Together with Prokom, SINTEF apply the framework to explore and assess the social and ethical implications of...

CyberKit4SME – Democratizing a Cyber Security Toolkit for SMEs and MEs

Start:: 2020
End:: 2023

The EU-funded CyberKit4SME project aims to enhance small businesses autonomy in dealing with cyber security thanks to a sophisticated though affordable toolkit. The project will help small businesses be more aware of their risks and enable them to...

Smart transport in rural areas

Start:: 2019
End:: 2022

SINTEF has developed Mobility-as-a-Service adapted to scattered rural areas. The main idea is a system for transport planning that coordinates needs for passenger and goods transport in order to use transport resources optimally.