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Selected publications

Selected publications

Selected research publications from the SINTEF HCI group

2019

Boletsis, C., & Cedergren, J. E. (2019). VR Locomotion in the New Era of Virtual Reality: An Empirical Comparison of Prevalent Techniques. Advances in Human-Computer Interaction, Article ID 7420781. (see paper)

Boletsis, C., & Kongsvik, S. (2019). Controller-based Text-input Techniques for Virtual Reality: An Empirical Comparison. International Journal of Virtual Reality, 19(3), 2-15. (see paper)

Boletsis, C., & Kongsvik, S. (2019). Text Input in Virtual Reality: A Preliminary Evaluation of the Drum-Like VR Keyboard. Technologies, 7(2), 31. (see paper)

Følstad, A., & Skjuve, M. (2019). Chatbots for customer service: user experience and motivation. In Proceedings of the 1st International Conference on Conversational User Interfaces. ACM.

Nordheim, C. B., Følstad, A., & Bjørkli, C. A. (2019). An Initial Model of Trust in Chatbots for Customer Service—Findings from a Questionnaire Study. Interacting with Computers, 31(3), 317-335.

Skjuve, M., Haugstveit, I. M., Følstad, A., & Brandtzaeg, P. B. (2019). Help! Is my Chatbot Falling into the Uncanny Valley?: An Empirical Study of User Experience in Human-Chatbot Interaction. Human Technology, 15(1). (see paper)

Karahasanović, A., Zeh, T., Eide, A. W., Schittekat, P., Swendgaard, H. E., Bakhrankova, K., ... & Gräupl, T. (2019). Can Holistic Optimization Improve Airport Air Traffic Management Performance? IEEE Aerospace and Electronic Systems Magazine, 34(5), 12-20. (see paper)

Halvorsrud, R., Lillegaard, A. L., Røhne, M., & Jensen, A. M. (2019). Managing complex patient journeys in healthcare. In Service Design and Service Thinking in Healthcare and Hospital Management (pp. 329-346). Springer, Cham. (see author version of chapter)

Brandtzaeg, P. B., & Chaparro-Domínguez, M. Á. (2018). From youthful experimentation to professional identity: Understanding identity transitions in social media. YOUNG, 1-18. (see paper)


 

2018

Boletsis, C., & Chasanidou, D. (2018). Audio augmented reality in public transport for exploring tourist sites. In Proceedings of the 10th Nordic Conference on Human-Computer Interaction (pp. 721-725). ACM.  (See author version of the paper)

Boletsis, C. (2018). VR service walkthrough: A virtual reality-based method for service prototyping. In Proceedings of the ServDes. 2018 Conference.  (See author version of the paper)

Boletsis, C., & Karahasanovic, A. (2018). Augmented Reality and Virtual Reality for Retail Innovation. Magma - Tidsskrift for økonomi og ledelse, 7, 49-59. (See author version of the  paper

Følstad, A., Nordheim, C. B., & Bjørkli, C. A. (2018). What makes users trust a chatbot for customer service? An exploratory interview study. In International Conference on Internet Science (pp. 194-208). Springer, Cham.  (See author version of the paper)

<p">Brandtzaeg, P. B., & Følstad, A. (2018). Chatbots: changing user needs and motivations. interactions, 25(5), 38-43.  (See author version of the paper)

Følstad, A., & Kvale, K. (2018). Customer journeys: a systematic literature review. Journal of Service Theory and Practice, 28(2), 196-227.  (See author version of the paper)

Brandtzæg, P. B., Følstad, A., & Heim, J. (2018). Enjoyment: lessons from Karasek. In Funology 2 (pp. 331-341). Springer, Cham. (See author version of the book chapter)

Følstad, A., Skjuve, M., Haugstveit, I. M., & Lech, T. C. (2018). Sharing economy services as human-machine networks: Implications for policy making. In Proceedings of the 19th Annual International Conference on Digital Government Research (paper no. 3). ACM. (See author version of the paper)

Følstad, A., & Kvale, K. (2018). Using the Net Promoter Score to support service design: Digging for gold in customer free-text reports. In Proceedings of the ServDes. 2018 Conference (pp. 512-522). Linköping University Electronic Press. (See author version of the paper)

Skjuve, M., & Brandtzæg, P. B. (2018). Chatbots as a new user interface for providing health information to young people. Youth and news in a digital media environment–Nordic-Baltic perspectives. (See author version of the chapter)

Brandtzaeg, P. B., Pultier, A., & Moen, G. M. (2019). Losing control to data-hungry apps: A mixed-methods approach to mobile app privacy. Social Science Computer Review, 37(4), 466-488. (See author version of the paper)

Brandtzaeg, P. B., & Lüders, M. (2018). Time collapse in social media: Extending the context collapse. Social Media+ Society, 4(1), 1-10. (See author version of the paper)

Følstad, A., Skjuve, M., & Brandtzaeg, P. B. (2018). Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design. In International Conference on Internet Science - proceedings of CONVERSATIONS 2018 (pp. 145-156). Springer, Cham. (See author version of the paper)

von Zernichow, R., Skjuve, M., & Halvorsrud, R. (2018). Customer Journey Heatmaps: a wake-up call. In Proceedings of the 10th Nordic Conference on Human-Computer Interaction (pp. 850-855). ACM. (See author version of the paper)


 

2017

Halvorsrud, R., & Kvale, K. (2017). Strengthening customer relationships through Customer Journey Analysis. In: M. Lüders, T. W. Andreassen, S. Clatworthy, & T. Hillestad (Eds.): Innovating for Trust (pp. 183-200). Cheltham, UK: Edward Elgar. (See chapter on Google Books)

Brandtzaeg, P. B., & Følstad, A. (2017, November). Why people use chatbots. In Proceedings of the International Conference on Internet Science - INSCI 2017 (pp. 377-392). Springer, Cham. (See author version of the paper).

Følstad, A., & Brandtzæg, P. B. (2017). Chatbots and the new world of HCI. interactions, 24(4), 38-42. (See author version of the paper).

Brandtzaeg, P. B., & Følstad, A. (2017). Trust and distrust in online fact-checking services. Communications of the ACM, 60(9), 65-71. (See author version of the paper).

Brandtzaeg, P. B. (2017). Facebook is no “Great equalizer” A big data approach to gender differences in civic engagement across countries. Social Science Computer Review, 35(1), 103-125. (See author version of the paper).

Karahasanovic, A., Holm, K. T., & Nejad, A. (2017). Design for Trust-Online Grocery Shopping. In International Conference on Interfaces and Human Computer Interaction, IHCI 2017, Lisbon, Portugal, 21–23 July 2017. (See author version of the paper).

Boletsis, C., Karahasanovic, A., & Fjuk, A. (2017). Virtual Bodystorming: Utilizing Virtual Reality for Prototyping in Service Design. In International Conference on Augmented Reality, Virtual Reality and Computer Graphics (pp. 279-288). Springer, Cham. (See author version of the paper).

Boletsis, C. (2017). The New Era of Virtual Reality Locomotion: A Systematic Literature Review of Techniques and a Proposed Typology. Multimodal Technologies and Interaction, 1(4),24. (See the paper).

Boletsis, C., Cedergren, J. E., & Kongsvik, S. (2017). HCI research in Virtual Reality: A discussion of problem-solving. In International Conference on Interfaces and Human Computer Interaction, IHCI 2017, Portugal, 21–23 July 2017. (See author version of the paper.)

Følstad, A., Engen, V., Haugstveit, I. M., & Pickering, J. B. (2017). Automation in human-machine networks: how increasing machine agency affects human agency. In International Conference on Man–Machine Interactions(pp. 72-81). Springer, Cham. (See author version of the paper).

Følstad, A. (2017). Users’ design feedback in usability evaluation: a literature review. Human-centric Computing and Information Sciences, 7(1), 19. (See the paper).


 

2016

Halvorsrud, R., Kvale, K., & Følstad, A. (2016). Improving service quality through customer journey analysis, Journal of Service Theory and Practice, 26(6), 840-867. (see author version of the paper)

Halvorsrud, R., Haugstveit, I. M., & Pultier, A. (2016, September). Evaluation of a modelling language for customer journeys. In IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC), 2016 (pp. 40-48). IEEE. (see author version of the paper)

Brandtzaeg, P. B., Lüders, M., Spangenberg, J., Rath-Wiggins, L., & Følstad, A. (2016). Emerging journalistic verification practices concerning social media. Journalism Practice, 10(3), 323-342. (see author version of the paper)

Brandtzaeg, P. B. & Følstad, A. (Eds.) (2016). Special issue - Social media use and innovations. Journal of Media Innovations, 3(1).

Haugstveit, I. M., Halvorsrud, R., & Karahasanovic, A. (2016). Supporting Redesign of C2C Services Through Customer Journey Mapping. In Service Design Geographies. Proceedings of the ServDes2016 Conference (pp. 215-227). Linköping University Electronic Press.

Følstad, A., & Kvale, K. (2016): Delightful or efficient? How service recovery affects customer experience. In Proceedings of ServDes 2016 (pp. 40-52). Linköping, Sweden: Linköping University Electronic Press.

Nilsson, E. G., & Stølen, K. (2016). A case-based assessment of the FLUIDE framework for specifying emergency response user interfaces. In Proceedings of EICS'16 (pp. 97-107), ACM. (see author version of the paper)

Nilsson, E. G., & Stølen, K. (2016). The FLUIDE framework for specifying emergency response user interfaces employed to a search and rescue case. In Proceedings of ISCRAM 2016.

Chasanidou, D., & Karahasanovic, A. (2016). The Visibility of Ethics for Open Innovation Platforms. In Service Design Geographies. Proceedings of the ServDes2016 Conference (pp. 65-77). Linköping University Electronic Press.

Chasanidou, D., Elvesæter, B., & Berre, A. J. (2016). Enabling team collaboration with task management tools. In Proceedings of the 12th International Symposium on Open Collaboration (p. 20-29). ACM.

Eide, A. W., Pickering, J., B., Yasseri, T.,Bravos, G., Følstad, A., Engen, V., Tsvetkova, M., Meyer, E., Walland, P., Lüders, M. (2016). Human-Machine Networks: Towards a Typology and Profiling Framework. Proceedings of HCI International, Part 1, LNCS 9731 (pp. 11-22), Springer. (see author version of the paper)