Digital media are increasingly important in our society, as well as our private and personal spheres. Mobile internet and social media are now well established in everyday use. And other digital media such as chatbots and conversational user interfaces are emerging.
Arguably, new media may contribute to a democratization of society, as well as to innovation in government and private organization. It has changed and will continue to change the patterns of our social behaviour. And it has brought on numerous challenges to society and the individual - such as threats to privacy and distribution of fake news.
At SINTEF we conduct research to better understand and design for new media such as chatbots and conversational interfaces. And we build competency of relevance to understanding and mitigating fake news and online misinformation.
- Human-chatbot interaction design (2017-2021). Working across the fields of HCI and machine learning to understand and improve human-chatbot interaction.
- Social Health Bots (2017-2020). Investigating and designing chatbots for health information and services.
- Conserve & Consume (2013-2018). Redesigning sustainable consumption. New networked services for peer-to-peer reselling and redistribution.
- delTA (2011-2015) Young societal participation online
- NETworked POWER (2009 - 2013) Innovation by social software.
- EU Kids Online (2009 - 2011). European network project on online risk for children and families.
About the Area
The HCI group is one of the leading research groups on social media. Through a number of national and international projects we have studied how new solutions are taken up by users and the impact these may have on the individual and society. We are leading in user-centred design, and have broad experience in evaluation of social network solutions.
Petter Bae Brandtzæg holds a PhD in media and communications studies He has been researching Internet usage for more than 15 years, in particular social media and its social implications and more recently chatbots and conversational user interfaces.
Asbjørn Følstad has background from psychology. He researches users' uptake of new media and how to involve users in design and innovation processes. He has the last couple of years worked extensively on chatbots as a new way for users to interact with data and services online.