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Methods and approaches to support design

Methods and approaches to support design

Senior Research Scientist

Systems design is the process of defining the architecture, interfaces, components and data for a system to satisfy specified requirements. It can be seen as the application of systems theory to product development. We build all our work around the standard for human-centred design for interactive systems (ISO 9241).

Service design is all about making the service you deliver useful, usable, efficient, effective and desirable for the end-user. We apply design tools and involve the end-user to improve existing services or to create new ones.

Design patterns and, not least, design patterns collections present solutions on design problems in a structured manner, highlighting the importance of examples. An important part of a design pattern collection is the structure through which to find the design pattern solving a given problem, or that may serve as the needed inspiration.




  • Conserve and Consume (2013-2018) - redesigning sustainable consumption. How to make peer-to-peer reselling services the default mass market alternative.
  • HUMANE (2015-2017). Designing for human-machine networks
  • VISUAL (2012-2016). A visual language for service design.
  • EMERGENCY (2008-2012). Mobile decision support for crisis management. Design of user interfaces for mobile solutions for emergency personnel.



The HCI group has developed a design pattern collection for mobile device user interfaces.

Ragnhild Halvorsrud works with service research, customer journeys user experience. She has experience in usability, data analysis, system development, multi-user simulators, and computer simulation.

Ansattinfo mangler has a background in software engineering. He researches in data visualization, serious gaming and privacy. He designs and develops software and applications for, e.g., complex systems and emergency response.

Erik Gøsta Nilsson

Erik Gøsta Nilsson has his background in informatics and researches design and development of user interfaces, with a focus on developing user interfaces for emergency responders.

Jan Håvard Skjetne researches how prototyping techniques may contribute to effective development of good solutions for users.