Projects
Contact person, projects
- BEST in Retail – Business model innovation & ecosystems for seamless transactions in retail
- Chatbots for Loyalty
- ETAPAS - Ethical Technology Adoption in Public Administration Services.
- Human-Chatbot Interaction Design
- HUMANE
- THEMIS 5.0 - Human-centered Trustworthiness Optimisation in Hybrid Decision Support
Publications
- Why do people use ChatGPT? Exploring user motivations for generative conversational AI Read publication
- The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers
- Chatbots as Part of Digital Government Service Provision – A User Perspective Read publication
- The Depressed Teenage Brain: Chatbot Psychoeducation
- A Longitudinal Study of Self-Disclosure in Human–Chatbot Relationships Read publication
- The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users
- Chatbot Research and Design: 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, 2022, Revised Selected Papers
- The Human Likeness of Government Chatbots – An Empirical Study from Norwegian Municipalities Read publication
- Chatbots for active learning: A case of phishing email identification.
- User Interactions With a Municipality Chatbot—Lessons Learnt From Dialogue Analysis
Other
- Chatboter som studieveiledere - muligheter og fallgruver
- AI in the workplace: How generative AI may impact knowledge workers.
- Analyse av brukeres dialoger med Kommune-Kari – sammenlignende undersøkelse
- Hvordan kan chatboter og store språkmodeller hjelpe demokratiet og rettsstaten?
- Chatbots and large language models - how advances in generative AI impact users, organizations and society.
- Brukerreiser – en forskningshistorisk reiseberetning
- Customer journeys
- Understanding chatbot dialogue: Experiences from research on human-chatbot interaction design
- Conversations with computers – How chatbots can impact users, service provision, and society.
- Hvordan kan chatboter hjelpe demokratiet? Ideer til tips og studieemner utenfor spesialistmiljøet