Supporting redesign of C2C services through customer journey mapping
Category
Academic lecture
Client
- Research Council of Norway (RCN) / 219606
Language
English
Author(s)
- Ida Maria Haugstveit
Affiliation
- SINTEF Digital / Sustainable Communication Technologies
Presented at
ServDes 2016 service design and innovation conference
Place
København
Date
24.05.2016 - 26.05.2016
Organizer
Aalborg University, Copenhagen