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Selected publications

Selected publications

Selected research publications from the SINTEF HCI group

2016

Halvorsrud, R., Kvale, K., & Følstad, A. (2016). Improving service quality through customer journey analysis, Journal of Service Theory and Practice, 26(6), 840-867. (see author version of the paper)

Halvorsrud, R., Haugstveit, I. M., & Pultier, A. (2016, September). Evaluation of a modelling language for customer journeys. In IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC), 2016 (pp. 40-48). IEEE. (see author version of the paper)

Brandtzaeg, P. B., Lüders, M., Spangenberg, J., Rath-Wiggins, L., & Følstad, A. (2016). Emerging journalistic verification practices concerning social media. Journalism Practice, 10(3), 323-342. (see author version of the paper)

Brandtzaeg, P. B. & Følstad, A. (Eds.) (2016). Special issue - Social media use and innovations. Journal of Media Innovations, 3(1).

Haugstveit, I. M., Halvorsrud, R., & Karahasanovic, A. (2016). Supporting Redesign of C2C Services Through Customer Journey Mapping. In Service Design Geographies. Proceedings of the ServDes2016 Conference (pp. 215-227). Linköping University Electronic Press.

Følstad, A., & Kvale, K. (2016): Delightful or efficient? How service recovery affects customer experience. In Proceedings of ServDes 2016 (pp. 40-52). Linköping, Sweden: Linköping University Electronic Press.

Nilsson, E. G., & Stølen, K. (2016). A case-based assessment of the FLUIDE framework for specifying emergency response user interfaces. In Proceedings of EICS'16 (pp. 97-107), ACM. (see author version of the paper)

Nilsson, E. G., & Stølen, K. (2016). The FLUIDE framework for specifying emergency response user interfaces employed to a search and rescue case. In Proceedings of ISCRAM 2016.

Chasanidou, D., & Karahasanovic, A. (2016). The Visibility of Ethics for Open Innovation Platforms. In Service Design Geographies. Proceedings of the ServDes2016 Conference (pp. 65-77). Linköping University Electronic Press.

Chasanidou, D., Elvesæter, B., & Berre, A. J. (2016). Enabling team collaboration with task management tools. In Proceedings of the 12th International Symposium on Open Collaboration (p. 20-29). ACM.

Eide, A. W., Pickering, J., B., Yasseri, T.,Bravos, G., Følstad, A., Engen, V., Tsvetkova, M., Meyer, E., Walland, P., Lüders, M. (2016). Human-Machine Networks: Towards a Typology and Profiling Framework. Proceedings of HCI International, Part 1, LNCS 9731 (pp. 11-22), Springer. (see author version of the paper)