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Ida Maria Haugstveit

Research Scientist

Ida Maria Haugstveit

Research Scientist

Ida Maria Haugstveit
Phone: 416 63 707
Mobile: 416 63 707
Department: Software and Service Innovation
Office: Oslo

Publications and responsibilities

Publications

Publication

Design and evaluation of an electronic triage system for prehospital monitoring of patients

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1473779

Prehospital emergency triage involves prioritising patients and deciding who are in the most urgent need of treatment and medical intervention. Currently used triage methods do not support simple sharing of patient-related information, making it challenging for emergency personnel to monitor the num...

Publication

How Should Organizations Adapt to Youth Civic Engagement in Social Media? A Lead User Approach

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1289719

Organizations aiming to foster civic engagement, such as government bodies, news outlets, political parties, and NGOs, struggle to purposefully use social media to engage young people. To meet this challenge and to inform future design, we interviewed 17 lead users, that is, representatives from org...

Publication

Design Feedback from Users Through an Online Social Platform: Benefits and Limitations

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1294457

Online social platforms, such as blogs, discussion forums and social networking sites, are increasingly explored as venues for user-centred evaluations; in particular, for design feedback from users. We present a multi-case study providing needed knowledge on such evaluations. Our findings are based...

Year 2016
Type Journal article
Publication

Evaluation of a modelling language for customer journeys

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1407478

We report on an evaluation of the Customer Journey Modelling Language (CJML) for documenting and visualizing a service process from the customer's perspective. The target group is employees in service organizations. We present a modelling toolkit and a scenario-based procedure that was used during t...

Year 2016
Type Conference paper/Book chapter
Publication

Supporting Redesign of C2C Services Through Customer Journey Mapping

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1361725

It is challenging for service companies to obtain a detailed overview of their customers’ end-to-end service delivery processes. This paper extends previous work on a structured approach for modelling customer journeys to encompass complex, technology-driven service systems. We report on how the app...

Year 2016
Type Conference paper/Book chapter
Publication

Practitioner-Centered, Long-Term Testing of an ICT-based Triage System for Emergency Management

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1249861

Triage in emergency response refers to determining the priority of victims based on their need for treatment and medical intervention. Today, triage is performed by the use of paper-based triage tags. Communication about patients' status is mainly carried out over radio or through handwritten notes....

Authors Haugstveit Ida Maria Rake Eivind L. Eide Aslak Wegner
Year 2015
Type Conference paper/Book chapter
Publication

Designing green consumption services for the mass market

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1294177

We live in a time of increasing environmental awareness. For decades, the limits to growth in production and consumption at the expense of finite global resources have been addressed at a high political level. Yet, we seem challenged both to check this growth pattern and to deal with its environment...

Year 2015
Type Presentation
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