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Ida Maria Haugstveit

Research Scientist

Ida Maria Haugstveit

Research Scientist

Ida Maria Haugstveit
Phone: 416 63 707
Department: Networked Systems and Services
Office: Oslo

Publications and responsibilities

Publications

Publication

Automation in Human-Machine Networks: How Increasing Machine Agency Affects Human Agency

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1519348

Efficient human-machine networks require productive interaction between human and machine actors. In this study, we address how a strengthening of machine agency, for example through increasing Levels of automation, affect the human actors of the networks. Findings from case studies within air traff...

Authors Følstad Asbjørn Engen Vegard Haugstveit Ida Maria Pickering J. Brian
Year 2017
Type Part of a book/report
Publication

Involving Users in the Design of Sharing Economy Services

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1519115

Involving users in the design of sharing economy services is important to re-alize the expected growth in this market. However, such involvement may be challenging due to the complexity and networked character of the service context. We present a case study showing how users' online feedback on nove...

Year 2017
Type Part of a book/report
Publication

Design and evaluation of an electronic triage system for prehospital monitoring of patients

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1473779

Prehospital emergency triage involves prioritising patients and deciding who are in the most urgent need of treatment and medical intervention. Currently used triage methods do not support simple sharing of patient-related information, making it challenging for emergency personnel to monitor the num...

Year 2017
Type Journal publication
Publication

Evaluation of a modelling language for customer journeys

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1407478

We report on an evaluation of the Customer Journey Modelling Language (CJML) for documenting and visualizing a service process from the customer's perspective. The target group is employees in service organizations. We present a modelling toolkit and a scenario-based procedure that was used during t...

Year 2016
Type Part of a book/report
Publication

Supporting Redesign of C2C Services Through Customer Journey Mapping

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1361725

It is challenging for service companies to obtain a detailed overview of their customers’ end-to-end service delivery processes. This paper extends previous work on a structured approach for modelling customer journeys to encompass complex, technology-driven service systems. We report on how the app...

Year 2016
Type Part of a book/report
Publication

Design Feedback from Users Through an Online Social Platform: Benefits and Limitations

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1294457

Online social platforms, such as blogs, discussion forums and social networking sites, are increasingly explored as venues for user-centred evaluations; in particular, for design feedback from users. We present a multi-case study providing needed knowledge on such evaluations. Our findings are based...

Year 2016
Type Journal publication
Publication

How Should Organizations Adapt to Youth Civic Engagement in Social Media? A Lead User Approach

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1289719

Organizations aiming to foster civic engagement, such as government bodies, news outlets, political parties, and NGOs, struggle to purposefully use social media to engage young people. To meet this challenge and to inform future design, we interviewed 17 lead users, that is, representatives from org...

Year 2016
Type Journal publication
Publication

Designing green consumption services for the mass market

http://www.sintef.no/en/publications/publication/?pubid=CRIStin+1294177

We live in a time of increasing environmental awareness. For decades, the limits to growth in production and consumption at the expense of finite global resources have been addressed at a high political level. Yet, we seem challenged both to check this growth pattern and to deal with its environment...

Authors Lüders Marika Haugstveit Ida Maria Følstad Asbjørn
Year 2015
Type Conference lecture and academic presentation
View all publications at Cristin